Returns & Refunds

We want you to love your Theobion skincare. If something isn't right, we're here to help.

Return window

You have 30 days from the date your order is delivered to request a return.

Eligibility

To be eligible for a return, items must be:

Requested within 30 days of delivery
In their original condition
In the original packaging, where applicable
Accompanied by your order number or proof of purchase

How to start a return

Email us at support@theobioncom.com with your order number and the reason for your return (and photos if the item arrived damaged or incorrect). Once approved, we'll email you a free prepaid return label to download and print, along with instructions. Returns are free, with no return shipping or restocking fees. Please don't send items back without contacting us first.

Damaged, defective, or incorrect items

Please inspect your order when it arrives. If anything is damaged, defective, or incorrect, contact us at support@theobioncom.com and we'll make it right.

Non-returnable items

Gift cards

Refunds

Once we receive and inspect your return, we'll let you know whether your refund is approved. Approved refunds are issued to your original payment method within 10 business days. Original shipping charges are non-refundable unless the return is due to our error or the item arrived damaged or defective. If more than 15 business days have passed since your return was approved and you haven't received your refund, contact us at support@theobioncom.com.