At the heart of every product lies a unique story, driven by our passion for quality and innovation. Each item enhances your everyday life and sparks joy.
Orders & Shipping
How long will it take to get my order?
Orders are processed within 1–2 business days. US orders typically arrive within 5–7 business days of purchase. International delivery times vary by destination and are shown at checkout. See our Shipping Policy for details.
Where do you ship?
We ship to the United States, Canada, the United Kingdom, Germany, the Netherlands, Italy, Malta, Australia, and New Zealand. Our PDRN + Peptide Renewal Serum ships to the United States only.
Do you offer free shipping?
Yes. Orders over $80 qualify for free standard shipping.
Can I track my package?
Yes. As soon as your order ships, we'll email you a tracking number.
When will my preorder ship?
Preorder items ship after the launch date listed on each product page.
Returns
What is your return policy?
You can request a return within 30 days of delivery for items in their original condition. Email support@theobioncom.com to start a return. See our Refund Policy for full details.
My item arrived damaged. What should I do?
Email support@theobioncom.com with your order number and a photo of the damage, and we'll make it right.
Our Products
Who makes Theobion products?
Theobion is a skincare brand. Our products are made in the USA, fragrance-free, and cruelty-free.
Are Theobion products suitable for sensitive skin?
Our formulas are fragrance-free. If you have sensitive skin, patch test first, and stop use if irritation occurs. Full ingredient lists are on every product page.
Payments & Security
Is my payment information secure?
Yes. Our store runs on Shopify, which uses industry-standard encryption and fraud protection.
Which payment methods do you accept?
We accept major credit cards and the express checkout options shown at checkout.
Still have questions?
Contact us at support@theobioncom.com or +1 (307) 699-6003.